Why will 47% of callers hang up if they hear ‘your call is valuable to us’?
5 ways you shouldn’t be monitoring call quality
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5 tips to keep your contact centre agents motivated
Trends that will shape the contact centre industry in 2017
Merry Christmas from mplcontact!
Foresight Group invests seven figures in PlayerLayer, an award winning Nottingham based sportwear brand
7 key principles for enabling the customer journey within your contact centre
4 customer service trend predictions for 2017