5 things to consider when selecting an outsourced customer service provider
How will artificial intelligence work with your contact centre agents?
Why will 47% of callers hang up if they hear ‘your call is valuable to us’?
5 ways you shouldn’t be monitoring call quality
Is your contact centre ready for an emergency?
5 tips to keep your contact centre agents motivated
Trends that will shape the contact centre industry in 2017
Merry Christmas from mplcontact!
Foresight Group invests seven figures in PlayerLayer, an award winning Nottingham based sportwear brand