At MPL Contact, we offer reliable outsourced order taking for companies ranging from SMEs to large businesses. No matter the size, we are able to efficiently take your customers orders when you’re not able to do so. Your contact centre could be faced with seasonal or marketing peaks which make it challenging for you to meet with your existing headcount. We can offer additional capacity on demand, and ensure that each customer contact is handled by our skilled agents to deliver the utmost customer service levels, portraying your company as it would be as if handled in-house.
We work alongside you to understand how you work and each of your processes to ensure every outsourced call answered is aligned with your procedures and tone of voice. Our 24/7 service helps your business to deliver an excellent order taking function and answers the customer calls and emails when your in-house team simply are not able to.