Adapting to your processes
We can handle either all your service and call-out requests or we can just take overflow and/or out-of-hours calls. We can work with your third party contractors, mobile workforce, skills- and location-based rotas, time-of-day rules and can incorporate secure access to your back-office systems so that jobs and updates are with you in real time.
- Helpdesk agents available 24/7/365
- Absorb seasonal, weekly and contractual fluctuations in demand with our scalable resources
- Quickly add new staff, locations, contracts, SLAs and services into our call handling
- Two-way communication with lone workers, checks and actions for missed communication and automated escalation procedures when needed
- Comprehensive audit reporting and digital call recording as standard
- Integral Business Continuity resources at your disposal for unexpected disruptions to your business.