Outsourced Customer Service Management - MPL Contact Outsourced Customer Service Management - MPL Contact

Do you know what your customers expect from your communication?

How long does it take you to resolve that issue? mpl contact can help you to improve your response rate, keeping your customers happy and ensuring you never miss a customer’s call. We provide end to end customer service management to help you give your customers the experience they desire:

handling enquiries
Handling enquiries
order taking
Taking orders
complaint handling
Dealing with complaints and their resolution
account management
Full account management
lifecycle management
Customer lifecycle management

Grow your business by letting us take care of your customer service.

We make it easy for people to do business with you and by looking after them so well, we help to encourage repeat business and positive word of mouth about your company. As experts in customer service, we have years of experience and expert, knowledgeable and motivated agents. Your customers will be happy knowing that their voices are being heard, their needs are being taken care of and their problems resolved.

We'll take care of your customer service.

Our Customer Service Management Service

Delivering excellence in customer service is at the very centre of everything we do. We can seamlessly match your own procedures or work with you personally, to design the perfect customer experience for your customers. Happy customers are the secret to a faster growing business and an enviable reputation.

MPL Contact are always very happy to help and share expert customer service advice. We’ll save you time, reduce your stress and retain your customers.


If you would like some help delivering excellent customer service,
please contact us for an initial chat on 0800 088 7899

Take a look at our recent case studies

Key Advice

Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads

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Niche Retailers

MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.

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The Happy Puzzle Company

An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.

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