Keeping your customers informed
We can incorporate a ‘welcome’ or acknowledgement email or text message facility into your service to reassure your customers that assistance is on its way or to confirm details of their enquiry or service request. Simultaneously, we will send you details of the issue, resolution and steps that have been taken, to alert your on-call or in-house team to any changes and progress.
If you wish, we can also work directly with your back-office systems and databases, allowing us to log jobs and service requests, as well as giving us the ability to check for parts and appointment slots. We are here to help you become more efficient and to delight your customers.