Outsourced Call Answering Service - 24/7 - MPL Contact Outsourced Call Answering Service - 24/7 - MPL Contact

MPL Contact provides a personal and efficient telephone answering and messaging service to ensure you never miss a call when you are busy, out at meetings, or closed your office for a day.

It doesn’t take much for a potential customer to leave and go to a competitor. Are you missing out on those important calls? Whether you need some call answering support during the day, out of hours or when your staff are busy, you can simply divert your calls to mpl contact and allow our expertly trained agents to handle them.

customer service - help desk
Help Desk

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customer service management
Customer Service Management

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call out escalation
Call out & Escalation

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Our call answering process and solutions

Our process and approach

At MPL Contact our primary call answering process is simple and hassle-free. Our experienced agents comply with the following steps:

  • Prior to the call we will make sure that we know the exact details and objectives that you need from the calls that we are answering
  • We will always use your company name and the greeting of your choice
  • We will then take down the required caller’s details making sure that all details are correct
  • We will then send you the correct details by email (no more forgotten post it notes!)
Our primary call answering process is simple

Our solutions and services

We offer a range of call answering services and solutions to ensure that your calls are answered whenever you need them. We work on a ‘pay-as-you-go’ basis meaning that all of our contracts are flexible to meet the needs of your business. We offer the following pay-as-you-go services:

  • Out of hours call answering solutions
  • Call answering overflow solutions
  • Virtual reception support
  • Information and brochure request lines
  • Order and payment lines call answering
  • Email & web contact handling
We offer a range of call answering services and solutions

Need expert call answering day and night?

Our telephone and call answering services are available 24 hours a day, 7 days a week, meaning you can divert your calls to us whenever you need extra support. If you prefer, you can even outsource all your call answering needs to us, allowing you more time to focus on other areas of your business.

MPL Contact’s call answering services have helped many businesses grow just by simply ensuring there is always a friendly person at the end of the phone to capture all your new business inquiries and customer service queries.

We'll ensure there is always a friendly person at the end of the phone

How else can MPL Contact help your customer service team?

out of hours call answering
Out of hours call handling

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call out escalation
Call handling overflow

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account management
Flexible and dedicated call handling resources

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As customer service professionals, we have years of expertise and share this knowledge with our agents.

We make it easy for people to do business with you – by looking after them, we can help to encourage repeat business and positive word of mouth about your company. Your customers will be happy knowing that their voices are being heard, their needs are being taken care of and their problems are being resolved.

At mpl contact, we will help you save time, minimise stress, and maintain and grow your customer base.

If you would like some help delivering excellent customer service,
please contact us for an initial chat on 0800 088 7899

Take a look at our recent case studies

Key Advice

Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads

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Niche Retailers

MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.

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The Happy Puzzle Company

An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.

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