Paul is the CEO and Joint Owner of mpl contact Ltd. Paul qualified as a chartered accountant and subsequently started and ran his own recruitment company which he sold in 2007. He now invests and works as a non-executive director within the recruitment sector and other industries as diverse as software development, clothing manufacturing, corporate finance and management consultancy. Paul believes it is the people that make an organisation successful and encourages staff and workplace development at all levels.
Siobhain has been working in contact centres and outsourcing since 1994, and started off her career as an agent in a call centre straight from university, before a career path that included roles across UAT, Change Control, Account Management and finally Business Development. Siobhain has been at mpl contact since 2004 and enjoys being part of a delivery focused team who work together to come up with solutions to Client’s needs as well as the huge diversity of businesses she gets involved with which keeps it interesting and dynamic. A keen cook, Siobhain loves to challenge her young daughter on a range of cuisines, some with greater success than others!
Paul has been at mpl contact since 2004 and has enjoyed roles in the contact centre, Client Services Team and Client Analyst Team. Now Manager of the Client Analyst Team, he oversees the development of contact-handling scripts, IVR and reporting solutions. Relishing new challenges, Paul finds much reward in the client onboarding process, especially when exploring new territory with unique or complex service solutions. When not hunched over his laptop, Paul enjoys cinema and travel, and can occasionally be found murdering rock classics on the guitar.
Cleo started her career with mpl contact in 2002, working as a Contact Centre Advisor. With excellent communication skills and a strong aptitude for team building, Cleo was appointed Training Officer in 2004 and went on to become Training Manager in 2011, managing a team of Training Advisors and Quality Assessors. The role of Cleo and her team impacts upon every step of a Client’s journey with Mpl, from inception, through the development and deployment of a solution, to contact performance monitoring and regular refresher training on established solutions. The thing Cleo enjoys most in her role is meeting new Clients; the buzz of bringing on board a new solution – and often new ways of working – gaining a good insight and understanding of a Client’s business and bringing that knowledge back into our contact centre.
Julie began her journey with mpl contact in 2000, when she joined the company as a Contact Centre Advisor. Julie quickly progressed to the role of Team Leader and, through hard work and natural flair, went on to secure the position of Contact Centre Manager. With a strong skillset in resource planning and management, Julie advanced to her current role as Head of Contact Centre Operations in 2014. Drawing on her substantial experience, Julie manages the intricate process of planning, scheduling and organising Contact Centre resources, ensuring effective and consistent delivery of seamless service provision to our Clients.
Tom is reporting analyst for mpl contact taking boring lists of figures and turning them into useful and accessible business data. He has been at the company for just over two years. Before MPL Tom was a professional poker player for 7 years where an interest in statistics and probability was vital. In his spare time Tom is a fan of euro-style board games like Settlers of Catan and plays with a gaming group once a week.
Mpl Contact wins new business with a well known high street brand to support during Covid-19 crisis
Mpl Contact continues to support customers and provides essential call handling during the Corona Virus outbreak.