Cleo started her career with mpl contact in 2002, working as a Contact Centre Advisor. With excellent communication skills and a strong aptitude for team building, Cleo was appointed Training Officer in 2004 and went on to become Training Manager in 2011, managing a team of Training Advisors and Quality Assessors. The role of Cleo and her team impacts upon every step of a Client’s journey with Mpl, from inception, through the development and deployment of a solution, to contact performance monitoring and regular refresher training on established solutions. The thing Cleo enjoys most in her role is meeting new Clients; the buzz of bringing on board a new solution – and often new ways of working – gaining a good insight and understanding of a Client’s business and bringing that knowledge back into our contact centre.
Julie began her journey with mpl contact in 2000, when she joined the company as a Contact Centre Advisor. Julie quickly progressed to the role of Team Leader and, through hard work and natural flair, went on to secure the position of Contact Centre Manager. With a strong skillset in resource planning and management, Julie advanced to her current role as Head of Contact Centre Operations in 2014. Drawing on her substantial experience, Julie manages the intricate process of planning, scheduling and organising Contact Centre resources, ensuring effective and consistent delivery of seamless service provision to our Clients.
Tom is reporting analyst for mpl contact taking boring lists of figures and turning them into useful and accessible business data. He has been at the company for just over two years. Before MPL Tom was a professional poker player for 7 years where an interest in statistics and probability was vital. In his spare time Tom is a fan of euro-style board games like Settlers of Catan and plays with a gaming group once a week.
Mpl Contact wins new business with a well known high street brand to support during Covid-19 crisis
Mpl Contact continues to support customers and provides essential call handling during the Corona Virus outbreak.