With 2 UK centres providing a range of outsourced contact centre services and a pool of some 100 agents, we can act quickly to support you even with the shortest of notice. Our agents are well trained, highly experienced customer service professionals, many with NVQ Customer Service and Team Leader qualifications, who are used to handling a diverse range of contact types on a daily basis; you can be sure we will always have appropriately skilled people on hand.
Clients use MPL Contact to support their one-off campaigns, including new product launches, product recalls and even market analysis. We can even dedicate a team of agents to a campaign so they become an extension of your own business. Clients may use us as a call and email handling partner during bursts of activity perhaps at certain times of the day or to manage seasonal trends when you are busy with your main business activities. By overflowing peak traffic, mpl contact clients do not suffer long calling queues or need to take on additional temporary staff.