Why Choose MPL Contact? - MPL Contact Why Choose MPL Contact? - MPL Contact

With 2 UK centres providing a range of outsourced contact centre services and a pool of some 100 agents, we can act quickly to support you even with the shortest of notice. Our agents are well trained, highly experienced customer service professionals, many with NVQ Customer Service and Team Leader qualifications, who are used to handling a diverse range of contact types on a daily basis; you can be sure we will always have appropriately skilled people on hand.

Clients use MPL Contact to support their one-off campaigns, including new product launches, product recalls and even market analysis.  We can even dedicate a team of agents to a campaign so they become an extension of your own business.  Clients may use us as a call and email handling partner during bursts of activity perhaps at certain times of the day or to manage seasonal trends when you are busy with your main business activities. By overflowing peak traffic, mpl contact clients do not suffer long calling queues or need to take on additional temporary staff.

We'll ensure that any calls overflowed are handled seamlessly and professionally

We offer a range of services ran by a team of experienced agents. Our services include, but are not limited to:

round the clock calls24 hour calls
24/7 call handling solutions

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no missed calls
 Call handling overflow solutions

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call out escalation
Telephone and call answering solutions

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account management
Outsourced customer service solutions

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  • Do you have times of the day when you are too busy to answer calls or emails quickly?
  • Do you ever drop calls?
  • Do you have times of the day/week/year when your own staff are very quiet and there is little activity?
  • Are you customers unable to contact you 24 hours a day?

If the answer is yes to any of the above then contact us today and find out more about how mpl contact can become your call handling partner and enable you to provide consistently excellent customer service. We strive to ensure that you can meet your customer demands through bespoke call handling and call answering solutions which means that you will always have resources available to manage your call traffic throughout the year.

Our experienced agents will work 24/7 to help convert inbound enquiries