Outsourced Call Handling & Answering - MPL Contact Outsourced Call Handling & Answering - MPL Contact

A team of external, outsourcing specialists

MPL Contact are experts at customer service and have more than twenty years of experience dealing with outsourced services such as call handling overflow calls and being there for your call handling out of hours needs. Experience the benefit of never having closed doors, never missing a call and never upsetting your customers.

We understand your business

It’s sometimes too easy to forget that it doesn’t take much to lose a customer forever, a single bad experience, such as not having their call answered means they won’t think twice about leaving you for a competitor.

By outsourcing your communications, you can have peace of mind that you never miss a call or potential customer, while also freeing up your own time to work on other aspects of your company.

We’ll get to know your business and fully understand each of your services, so that we can seamlessly merge with your company, handling all aspects of your communication to our highest ability. We have looked after the customers of many companies, of all different sizes, saving them time and money.

We’ll get to know your business and fully understand each of your services

Your customers your processes

As well as simply answering the phone or replying to communication on multiple channels, our highly qualified team can also learn your processes and handle calls to follow your own routine. If there’s a specific campaign, for example, that requires directing customers to different places or taking down their personal details, our team will have no problem setting that up for you.

There are multiple benefits for outsourcing your communication to mpl contact:

  • No need to worry about excess facilities or technology, we have everything you need.
  • No need for extra investments into call centre departments, simply use ours.
  • Our flexible staffing models make it very cost effective to outsource to us.
  • We have disaster recovery plans in place, to increase reliability.
  • We have customer service experience, ensuring your customers are delighted.

If you are looking to outsource your call handling and wish to discuss the best solution for your business, please contact us today or call on 0800 088 7899

Take a look at our recent case studies

Key Advice

Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads

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Niche Retailers

MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.

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The Happy Puzzle Company

An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.

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