Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads
MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.
An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.
Providing a solution that ensures A2’s commitment to their tenants that all calls to their out of hours helpline are answered professionally, and that issues are dealt with quickly and efficiently.
Having MPL Contact on hand allowed ABTA to cope with a mass influx of calls at short notice, which otherwise would have been incredibly challenging.
Whilst the Society has its own in-house contact centre, unpredictable and fluctuating call volumes meant internal resources couldn’t fully cover any peaks in call traffic.
MPL Contact worked with Centrick Property to fine tune its outsourcing offer, and adjust operationally to fully support the property management specialist’s expanding business.
Police Mutual looked to MPL Contact to help with their emergency customer service support for members with vehicle breakdowns, claims requests, legal support and urgent travel assistance.
Investec focuses on delivering distinctive profitable solutions for its clients in three core areas of activity namely, Asset Management, Wealth & Investment and Specialist Banking.
With advertising planned for television, radio and online, Adopt North West knew they needed a contact centre partner with the scalability to manage fluctuating peaks of call traffic.
Gtech turned to MPL Contact to ensure that they never missed an order, and could offer their customers the same level of customer support that had become synonymous with the brand.
Willowbrook sought some extra help to ensure their customer service is always prompt and efficient and has been working with MPL Contact since 2003 to achieve that goal.
“Molson Coors is the seventh largest brewing company in the world and MPL Contact are delighted to help them with their overflow traffic.”