Outsourced Call Handling Services for Growing Businesses - MPL Contact Outsourced Call Handling Services for Growing Businesses - MPL Contact

What do we do?

We started off as a small business providing outsourced call centre services to other small and growing businesses so we know how important it is for you to stay in touch with your customers.  Now we are one of the UK’s leading provider of outsourced contact centre solutions and are specialists in complex customer service provision, available 24 hours a day from our network of 5 UK contact centres.

Our services for growing businesses include:

  • Virtual reception support
  • Telephone answering and messaging
  • Overflow and out of hours support
  • Information & brochure request lines
  • Email & web contact handling
  • Ordering and payment lines

Who do we do it for?

Our outsourced call centre services are used by businesses who need day-to-day overflow call handling support, enquiry and product order lines and even call-out services for the products they sell and service so they can be sure their customers always receive a prompt, polite and professional response.

Businesses also use MPL Contact for help with call answering, email and web contact handling just during their very busy times of day, when seasonal trends cause spikes in call traffic or if they have launched a new product and the media coverage has generated lots of interest. However and whenever they use us, our services mean they can get on with their core business activities.

Our experience of working with thousands of different businesses of all sizes and in all sectors has helped us to develop flexible, scalable services that will grow as your business does.

See a small selection of our clients – large and small – that we work for and read their stories. Or click on the logos on this page to read more.

“Being in a business that takes us away from our offices for much of the time, it’s reassuring to know that we have mplcontact backing us up. Thank you so much from all of us at On Show for the excellent and professional service that you provide for us. We’ve been with you since we first started our company in 1999 and we’ve always been impressed by mplcontact’s standard of customer service.”

Jill Storer, On Show Events

We work with thousands of different businesses of all sizes

Setting up your service

Even if it is the first time you have worked with a contact centre services provider, and however simple, complex or urgent your requirement, our friendly, knowledgeable team will work closely with you to fully understand your business and customer needs.

Your contact in our Client Services team will guide you through setting up the service from defining any businesses processes, agreeing a ‘script’ our agents will use, helping you with the details of diverting your calls through to deciding how and when to send your messages.

Our training team will select and train the most appropriately skilled and experienced agents from our bureau to work for you so that the service we provide always supports your business and customers.

Contact us on 0800 088 7899 today.

Take a look at our recent case studies

Key Advice

Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads

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Niche Retailers

MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.

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The Happy Puzzle Company

An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.

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