Outsourced Customer Service - MPL Contact Outsourced Customer Service - MPL Contact

Professional and reliable contact centre customer service.

We provide a variety of customer service solutions to help you give your customers the experience they desire

customer service - help desk
Help Desk
customer service management
Customer Service Management
call out escalation
Call out & Escalation
call handling - campaign management
Campaign Management
call handling - multimedia

Perfect customer experience

Delivering a great customer experience is at the very centre of what we do. We can flawlessly match your own procedures or work with you to create the perfect customer experience for your customers.

When your customers speak to you, do you know what they expect from your service? How long does it take for you to react to a problem? How long does it take to resolve it? MPL Contact are the experts in helping you to improve your response rates, ensuring you never miss a call and your customers are always left happy.

MPL Customer Service Agent

As outsourced customer service professionals, we have years of expertise and share this knowledge with our agents.

We make it easy for people to do business with you – by looking after them, we can help to encourage repeat business and positive word of mouth about your company. Your customers will be happy knowing that their voices are being heard, their needs are being taken care of and their problems are being resolved.

At MPL Contact, we will help you save time, minimise stress, and maintain and grow your customer base.


If you would like some help delivering excellent call handling and customer service, please contact us for an initial chat on 0800 088 7899

Take a look at our recent case studies

Key Advice

Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads

Continue reading

Niche Retailers

MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.

Continue reading

The Happy Puzzle Company

An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.

Continue reading