Seamless integration with your team and processes
One of the hallmarks of MPL Contact’s service is the dedication of our agents to understanding your business and the way you operate. We will take the time to learn what you want to achieve with your live chat service and will handle customer interactions with the same degree of understanding and competence that you would expect from your own employees.
We will use our customer service expertise to handle live chat requests, resolving simple issues where possible and escalating others to members of your team if necessary. Whatever the reason for your customer’s interaction with your live chat, we will ensure that it is resolved as swiftly and satisfactorily as possible.
In addition, MPL Contact’s technology means that you don’t have to worry about any extra investment in hardware or software to make the best use of our service. We have everything we need to successfully interact with your customers and manage periods of changing demand.