All of our outsourced contact centre services ensure that your customers receive a prompt and professional response, and help you successfully manage your customer service provision, contract requirements and SLAs.
Our agents are assisted by the latest technology, which allows us to incorporate your business rules and processes into a contact handling application. This application ensures that our agents can meet your customers’ sales, service and support expectations, whether they are handling a first enquiry or conducting a post-sale customer satisfaction survey. We can work seamlessly as a part of your team and continue to work at the high standard you have set your employees as a company.
MPL Contact will work closely with you to create a tailored solution, and meet even the most complex of contact management requirements. We draw on your industry experience, using it to build our own knowledge-base. We then mix this new knowledge with our own contact centre expertise, putting together a training programme for our agents. At every moment, we ensure that our agents understand the service requirements, your organisation’s activity and your brand values. Keeping your brand consistent.
We understand that this team of highly skilled customer service professionals will be representing your business, and all our agents are keen to do their utmost to provide a high-quality service for both you and your customers. We put this training at the top of our priority list because we believe it is vitally important.
Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads
MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.
An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.
