MPL Contact’s expertise in customer service extends to our email handling service. Our agents are specialists in dealing with customer emails, responding appropriately and escalating the issue to one of your staff members if necessary. We take the time to understand your business, ensuring that your customers always have the best experience.
Working with MPL Contact means that your business will benefit from:
We can handle either all your service and call-out requests or we can just take overflow and/or out-of-hours calls. We can work with your third-party contractors, mobile workforce, skills- and location-based rotas, time-of-day rules and can incorporate secure access to your back-office systems so that jobs and updates are with you in real time.
- A team of trained customer service professionals who understand your business.
- 24/7 365 availability, meaning we can always respond to your customer emails
- Our flexible staffing models, making our email handling service cost-effective.
- All of our technology and facilities, so you don’t need to worry about extra expenditure.
- Our scalability, which allows us to absorb additional demand during peak periods.