We respond to emails so that you can focus on your business
In a world of instant messaging and text-based communication, businesses need to be prepared to deal with emails from their customers. An increasing number of people want to get in touch via email rather than picking up the phone, which means that replying to them can easily become one of the most time-consuming aspects of your customer service.
Leaving MPL Contact to take care of your emails means that you can spend your time and resources elsewhere. We can help to ease the strain on your customer service team in a busy season, or provide a more permanent solution to handle all of your customer service emails. Whatever you need from us, we’ll make sure that customer requests are dealt with on the spot or escalated where necessary to ensure that everyone who gets in touch is as satisfied as possible.
MPL Contact is dedicated to providing excellent customer service solutions for businesses like yours. This means that we have all the technology we need to meet your email requirements and can scale our service up and down as required when you’re in and out of peak season or experiencing periods of high demand. Our facilities and flexibility mean that you can leave all of your customer service requirements with us.