Call Handling

Our call handling services mean you can always be there for your customers or never miss an order again…

Out of Hours
Overflow
Flexible Dedicated Resources

Call Answering

How many sales could you be missing if your calls are not being answered?

Customer Service

Professional and reliable contact centre customer service

Help Desk
Call Out & Escalation
Customer Service Management

mpl contact has provided outsourced contact centre services to businesses of all sizes and in all industries since 1994

We are one of the UK’s leading provider of outsourced contact centre solutions and are specialists in complex customer service provision, available 24 hours a day from our network of UK contact centres located in Nottingham, Belfast and Sutton Coldfield.

Happy Clients

Extremely satisfied clients love what we do for them so stay with us for the long term.

Expert advice

Happy, loyal & committed agents means we retain the best skills & knowledge.

High performance

Consistently high service levels achieved across all clients.

Quality score

95% of our agents achieve their quality
score bonus.

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