Out of Hours Call Handling

Are you frustrating your customers or losing them to your competition when 5 o’clock arrives?

Mpl contact will provide your business with call handling around the clock, this means that we will support or replace your call team 24 hours a day, 365 days a year.

24 hours a day

We make sure that your telephones are answered no matter what time of day it is. Avoid introducing night shifts to your call team with our flexible night workers.

7 days a week

Our weekend call handling team will ensure that your telephone’s are answered from Friday evening all the way to Monday morning.

Seasonal call handling solutions

We have a lot of clients that only need 24/7 call handling at particular times of the year, or who see seasonal demand increase due to weather conditions. Businesses who provide facilities management solutions particularly benefit from our on demand, flexible out of hours contracts.

What are the benefits of outsourcing out of hours call handling?

We support businesses across a range of industries and sectors, some of whom may have a global customer base, or others who have to provide 24/7 cover as part of their business. Outsourcing your out of hours calls or emails means you don’t have to recruit and retain staff for unpopular shifts, or concern yourself with health and safety obligations for overnight office openings.

We operate 24/7, 365 days a year, which means that we can handle all of your out of hours calls to the high standards your customers expect. Never miss a call, never miss an order. Keep your customers happy and keep them coming back for more. Here are some examples of the industries, sectors and activity type that is supported from our out of hours solutions:

  • Housing Associations
  • Local authority citizens line
  • Global eTailers
  • Building and Construction
  • Facilities Management
  • Emergency response organisations
  • Manufacturing
  • Lift and property maintenance services
  • Veterinary services
  • Road and traffic control maintenance
  • Breakdown assistance
  • Catering and supermarket equipment repairs and maintenance
  • ISP’s and Telecomms B2B providers

Mpl contact can be your 24-hour contact centre partner, blending into your team so that your customers are completely taken care of and allowing you to focus on other important aspects of your business.

Our call centre is staffed 24 hours a day, 7 days a week, 365 days a year so that yours doesn’t have to be.

Switch your calls to us overnight and enjoy the benefits of delivering an out of hours customer service experience: –

  • Be available for your customers whenever they want to be in touch – great service
  • Never miss an enquiry or an order – maximise your profitability
  • Excellent customer experience – happy customers
  • International follow the sun model so you can extend your product / service offer globally
  • Flatten out day time call volumes – making things easier 9am-5pm
  • Increase the range of ways your customers can communicate with you – we are fully multi media
  • Increased competitive advantage – if you are open 24/7 there is no need for your customers to look elsewhere
  • Professional and reliable customer contact, every time
  • 24 hour emergency call out

What other contact centre solutions do mpl contact offer?

Are you looking for something slightly different to our out of hours call handling solutions? We offer a range of contact centre solutions. Please visit the following pages below for more information or contact us today and we will be happy to help:

If you would like us to help you deliver a 24/7 out-of-hours service for your customers, please contact Siobhain for an initial chat on 0800 0835 159.

Case Studies