Call Handling | Call Handling Services - MPL Contact Call Handling | Call Handling Services - MPL Contact

We provide a seamless and secure call handling service, where we work closely with your team to enhance your overall current customer experience.

We operate a 24/7 call handling service so whenever you experience an increase of calls, need support during seasonal / campaign peaks or during staff absences we can provide you with the secure call handling solutions that you need. We expertly blend with your business, ensuring your customers get the best possible experience throughout their full journey with you.

customer service - help desk
Help Desk

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customer service management
Customer Service Management

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call out escalation
Call out & Escalation

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call handling - campaign management
Campaign Management
call handling - multimedia

As customer service professionals, we have years of expertise and share this knowledge with our agents.

We make it easy for people to do business with you

By looking after your customers, we can help to encourage repeat business and increase positive feedback. Your customers will be happy and appreciate their voices are being heard, their needs are being taken care of and their problems are being resolved. By choosing our call handling solutions, we actively listen to your customers, helping to detect any common points of interest, positively impacting your company moving forward.

There’s no need to worry about having to invest in the latest technology, increasing your office space, equipment or recruiting additional employees for peak seasons. Our call handling centre has all the latest technology and skilled, qualified call handlers to expertly handle your customer contacts.

At MPL Contact, our call handling process flow will help you save time, minimise stress, maintain and grow your customer base effectively.

If you are looking to outsource any aspect of your call handling services and wish to discuss the very best solution for your business, please contact us today or call Siobhain directly on 0800 0835 159.

Take a look at our recent case studies

Key Advice

Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads

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Niche Retailers

MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.

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The Happy Puzzle Company

An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.

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