Customer Service Management

Professional and reliable customer contact, every time.

Delivering excellence in customer service is at the very centre of everything we do. We can seamlessly match your own procedures or work with you personally, to design the perfect customer experience for your customers. Happy customers are the secret to a faster growing business and an enviable reputation.

Do you know what your customers expect from your communication? How long does it take you to respond to an issue? How long does it take you to resolve that issue? mplcontact can help you to improve your response rate, keeping your customers happy and ensuring you never miss a customer’s call.

We provide end to end customer service management to help you give your customers the experience they desire:

  • Handling enquiries
  • Taking orders
  • Dealing with complaints and their resolution
  • Full account management
  • Customer lifecycle management
  • Multi media channels

Is there a specific part of your business that you require some assistance with? Could you benefit from extra time to focus on other areas of your company? Many of our customers are able to move their business forward while we take care of their current customers’ needs.

Grow your business by letting us take care of your customer service.

We make it easy for people to do business with you and by looking after them so well, we help to encourage repeat business and positive word of mouth about your company. As experts in customer service, we have years of experience and expert, knowledgeable and motivated agents. Your customers will be happy knowing that their voices are being heard, their needs are being taken care of and their problems resolved.

mplcontact are always very happy to help and share expert customer service advice. We’ll save you time, reduce your stress and retain your customers.

If you would like some help delivering excellent customer service, please contact Siobhain for an initial chat on 0800 0835 159.