Overflow

Are you missing calls or keeping customers waiting?

It doesn’t take much for a customer to leave and head towards a competitor. Are you disappointing your customers? It doesn’t have to be that way…

We specialise in seamlessly answering and handling your overflow calls.

This will save you money, help you to deliver a great customer experience and most importantly, will keep your customers happy.

By taking the time to learn about your business and the experience that you deliver to your customers, we ensure that your customers receive the service they expect when the phone is answered. We build a relationship with your customers, replicating or complementing your own internal processes to ensure a happy customer.

It is important to remember that happy customers also tend to pass on positive comments, enhancing your reputation as a business who cares for their customers. Have you ever been kept waiting on the phone, passed from person to person, or even worse – not been able to get through to somebody at all? mplcontact make sure that never happens. We provide a 24/7 service.

The benefits of working with mplcontact as your contact centre overflow partner are many:

  • Never miss a customer enquiry or an order
  • Keep your head count low – no need to provide staff for unpredicted call volumes
  • Support for call volume peaks throughout a 24 hour period
  • Ease of handling a higher amount of customer contact due to seasonal or marketing campaigns
  • Ensure you are able to deliver what your customers need irrespective of your internal issues such as sickness, bad weather or technical glitches.
  • Disaster recovery – here when you need us.
  • Professional and reliable customer contact every time

Can we help you to streamline your company, save you time and money? Our overflow service has helped many companies like yourself.

Please see our call handling page for more information, or please contact Siobhain on 0800 0931 830 to have a chat about how we can help.