We make it easy for people to do business with you and by looking after them so well, we help to encourage repeat business and positive word of mouth about your company. As experts in customer service, we have years of experience and expert, knowledgeable and motivated agents. Your customers will be happy knowing that their voices are being heard, their needs are being taken care of and their problems resolved.
Delivering excellence in customer service is at the very centre of everything we do. We can seamlessly match your own procedures or work with you personally, to design the perfect customer experience for your customers. Happy customers are the secret to a faster growing business and an enviable reputation.
MPL Contact are always very happy to help and share expert customer service advice. We’ll save you time, reduce your stress and retain your customers.
Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads
MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.
An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.
