Our services
MPL Contact provides 24/7 outsourced contact centre services to businesses of all sizes across a range of sectors. Our solutions are offered from our contact centre located in Nottingham.
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Our Services
Call Handling
We provide a seamless call handling service, where we work closely with your team to enhance your current customer experience. We operate a 24/7 call handling service so whenever you experience an increase of calls, need support during seasonal or campaign peaks or during staff absences we can provide you with the call handling solutions that you need. We expertly blend into your own company, ensuring your customers get the best possible experience.
Call Handling
Out of Hours
Overflow
Outsourced
Flexible Dedicated Resources
Call Answering
MPL Contact provides a personal and efficient telephone answering and messaging service to ensure you never miss a call when you are busy, out at meetings, or closed your office for a day.
It doesn’t take much for a potential customer to leave and go to a competitor. Are you missing out on those important calls? Whether you need some call answering support during the day, out of hours or when your staff are busy, you can simply divert your calls to MPL Contact and allow our expertly trained agents to handle them.
Customer Service
Delivering a great customer experience is at the very centre of what we do. We can flawlessly match your own procedures or work with you to create the perfect customer experience for your customers.
When your customers speak to you, do you know what they expect from your service? How long does it take for you to react to a problem? How long does it take to resolve it? mpl contact are the experts in helping you to improve your response rates, ensuring you never miss a call and your customers are always left happy.
Take a look at our recent case studies
Key Advice
Due to an increase in their marketing activity, Key Advice needed additional support to direct calls to the necessary teams to capitalise on new opportunities and leads
Niche Retailers
MPL Contact provides a range of 24/7 call handling solutions to a diverse portfolio of specialist retailers with both a domestic and global customer base.
The Happy Puzzle Company
An increase in demand created a need for a larger team to help support inbound calls, provide excellent customer service and maintain the high standards already established within their in-house team.