MPL Contact provides call handling solutions to a number of specialist retailers with a domestic and global customer base. Many require a 24/7 solution which meets the needs of the callers, whether that’s for simply placing an order, or for more technical support. These customer interactions are often across multiple channels, including voice, email and webchat.

OUR SERVICES

MPL Contact provides a host of different services to  respond to the retailers individual needs including: 

» Customer support

» Secure payment card processing

» Email communications

» Web chat communications

» Knowledge management handlers

» Out of hours call handling (including customers in differing time zones)

» Agents who can provide end to end sales  advice and up-sells where appropriate

BENEFITS

» Extended opening hours 

» Increased penetration of overseas territories 

» Capacity for marketing campaigns and seasonal peaks 

» Guaranteed support for emails /  web chats 

» Up-sells and maximisation of every  order opportunity 

» Insight into source codes and marketing effectiveness 

» Opportunity to take advantage of media slots that might be available at short notice 

» Cost effective solutions 

» Seasonal support without additional fixed overhead or assets needed