mplcontact outsourced contact centre services provider is acquired by Nottinghamshire entrepreneurs Paul Macildowie and Peter Newbold
mplcontact, the outsourced contact centre solutions division of The Message Pad Limited (MPL) has been acquired by Nottinghamshire entrepreneurs Paul Macildowie and Peter Newbold for an undisclosed amount. MPL has taken the strategic decision to focus on further expanding its Contact Centre and Customer Engagement Software business with its mplsystems division.
The outsourcing business will not change, with both the premises at Carlton Business Centre and the 5 franchises across the country in Edinburgh, Sutton Coldfield, Winchester, Portsmouth and Belfast unaffected by the sale.
Established for 17 years, MPL’s customer base includes many household names and provides 24/7 outsourced call centre services ranging from email and web contact handling, advertising response management and payment lines, through to a virtual reception service and overflow call handling.
Paul Macildowie is best known for founding the recruitment firm Macildowie Associates, which he then sold in 2007. He has continued to work in the industry, with Chase and Holland and EMEA Recruitment and has a range of other business interests many through his involvement in Turning Point Venture Capital.
Peter Newbold is the owner of FD Fourteen 94 Ltd, a specialist in providing financial director services. His client portfolio includes the Queen’s Award for Innovation winner BPR Medical and Fast Track 100 member E M Pharma.
“This is a business with huge potential. It has already made great strides within the industry as more and more businesses and organisations seek to outsource their call centre functions – whether full-time or during peak periods. It is a well-run and profitable business with state-of-the-art customer engagement technology and systems already in place which has been developed in-house by the mplsystems team.”
“Our goal is to harness this potential and drive the business forward further using its greatest asset, its people. As private investors we can safeguard the jobs which may have come under threat in the event of a trade sale and we would like to reassure all of our employees, suppliers and customers that it is very much business as usual, in fact, we intend to make it even better than before.”
Paul Macildowie, CEO, mplcontact
MPL were advised by Midlands based Springboard Corporate Finance.
The investment is backed by Barclays. Legal advice on the deal was provided by Simon Dakin at Actons Solicitors who represented the purchaser and Johanna Probert at Michelmores LLP who represented MPL.
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