mplcontact is delighted to be supporting Police Mutual, the mutual society offering savings and investments, insurance, healthcare and mortgage products to serving and retired Police Officers, Police Staff and their families, with a 24/7 emergency customer service facility.
Police Mutual chose to work with mplcontact having identified that there members could benefit from extra customer service support for vehicle breakdowns, claims requests, legal support and urgent travel assistance. mplcontact was duly tasked with creating a customer service solution utilising a team of trained agents to assist callers who have an immediate, urgent need for help.
The agents handle calls relating to breakdowns, windscreen breakages, courtesy car requests and transport advice. Each caller must be accurately identified and, depending on the nature of their call, the agent must also establish the scheme of which they are a member, the service or police force they work with, if appropriate, their insurance policy number and their current location. This information is critical in ensuring the subsequent advice and helpline details issued are correct.
“The service provided by mplcontact has always been excellent. In addition to the out-of-hours assistance they provide, they also provide support during our normal office hours if we are experiencing unexpectedly high call volumes or issues with our phone lines. They are an integral and invaluable part of our operation.”
Pete Marr, Operations Director, Police Mutual
Call us on 0800 0931 830 with any queries or email firstname.lastname@example.org for any extra information.