Put yourself in your customer’s shoes…
How easy is it for them to find and purchase your products or service?
Do you have the right policies in place to deal with complaints/issues?
Could your competitors be providing ‘better’ service than you?
Be it shopping online or looking round shops, customer want a convenient and stress-free shopping experience. Exceeding your customers’ expectations is what will make you stand out from your competitors.
Here are four ways you can improve your retail customer service:
- Over deliver on customer service promises – If you say you are going to provide a product or service in a particular way you need, at the very least, meet those requirements. Never say you are going to do something if there is a slight chance it is not possible. Honesty is the best policy.
- Make it easy for customers to buy your products or service – Some customers will prefer going into store, while others may want to shop online at 1am. Customers want convenience, and by offering alternative ways for your customers to buy from you, you are likely to see your sales increase.
- Promote testimonials from customers – A testimonial from a satisfied customer is a very powerful sales tool. People want to know they are getting a good deal and a great product/service, and encouragement from others is a great way to convert leads into customers.
- Offer a range of ways for your customers to contact you – If your customers have an issue or need to ask a question, half the frustration is not being able to contact you when a time suits them. Ask yourself, what could you be doing to make it easier for customers to talk to you, and not a machine?
Let us help you…
Helpdesk solutions from mplcontact can make all the difference to your customers.
Our team of experts will be there 24 hours a day, 7 days a week to address any customer issues or take orders for you. Our personal touch will enhance your customer experience, allowing your business to maintain and develop lasting relationships with your customers.
Call us on 0800 0931 830 or email firstname.lastname@example.org to discover how we can help your business to grow.