Gtech & mplcontact celebate 10 years working together - MPL Contact Gtech & mplcontact celebate 10 years working together - MPL Contact

mplcontact provides 24 hour outsourced customer service and sales order line to support every Gtech product sold in the UK

Image of Gtech logoGtech and mplcontact are celebrating 10 years of their partnership approach to providing customer service support which has proven to be critical for the global success of the innovative British design and development company.

Since Gtech was founded by Nick Grey in 2001, the company has pushed the boundaries of innovation in cordless floor care, cordless vacuum cleaners and cordless garden tools. It has sold over 22 million products worldwide since 2001. The past few years has been a period of very rapid growth for the company, primarily due to the success of its cordless upright vacuum cleaner, the AirRam, which is distributed in the UK through stores including Argos, John Lewis, Lakeland and Amazon. The design, engineering and operations teams at Gtech have grown rapidly, in line with the business, but Gtech has also always placed a high value on customer service. To that end they created an in-house team of customer support experts based at Gtech Head Office in Worcester. In addition, Gtech wanted to be sure that their customers would always receive a prompt response even if the in-house team was working at full capacity. A solution was established when Gtech began working with mplcontact over 10 years ago, creating an outsourced 24-hour sales order line to support every product the company sold in the UK.

“mplcontact work quickly and effectively to create our services, ensuring all our requirements are covered. The account management and operational staff have always been highly professional and developed solutions which address the challenges inherent in operating a customer service line.”

David Butlin, Head of Direct Marketing, Gtech ~

Read the full case study.

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