mplcontact provides 24/7 call centre service for cashless parking customers
Adaptis Solutions, the company behind Dash Cashless Parking, has chosen to work with mplcontact to provide a 24/7 call centre service to assist anyone needing help to make payments via their web, SMS text and mobile applications.
Adaptis Solutions is the UK’s fastest growing cashless payment processor focussing on the travel and transport markets. The company’s solutions for parking permits, ticketing and taxi payments are used extensively within the public sector and their clients include many London boroughs as well as some of the world’s largest parking management and transportation. Adaptis has subsequently developed Dash, a transactional processing platform which facilitates all of their services and allows customers to make payments via the web, SMS text and mobile applications.
Whilst Dash is hugely successful in managing high volumes of bookings and payments, Adaptis recognised that not all customers are able or confident using these ‘new’ technologies and so they have chosen to work with mplcontact to provide a call centre solution which now assists these people as well as managing queries and issues related to bookings made via the other channels.
mplcontact’s bureau agents – who have received full training on the Dash platform and the back office systems that support it – offer flexible capacity which is a pre-requisite with the seasonal nature of some Dash clients’ sites. In an 8 week period, nearly 4000 calls were handled by mplcontact agents relating to some 200 car parking sites as well as over 200 registered taxis using the Dash service.
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