mplcontact supports GolfNow with outsourced customer service operation
GolfNow, a technology driven golf course and tee time reservation platform, has selected mplcontact, the contact centre specialists in the UK and across Europe, to act as a complete customer service solution provider for all GolfNow European support calls.
With the new solution in place, mplcontact will provide a fully functioning customer service operation for GolfNow including acting as a liaison to facilitate course tee time reservations, providing promotional codes to loyalty customers and acting as a hub to manage all GolfNow customer enquiries.
GolfNow and mplcontact are collaborating on these customer service initiatives to ensure a smooth transition.
“We are very enthused with the opportunity to work so closely with an innovative digital-focused brand like GolfNow,” said Paul Adamson, Director of mplcontact. “We pride ourselves on gaining a thorough understanding of our client’s business and the needs of their customers so we can provide the ultimate customer experience, and we look forward to a long and promising future working alongside GolfNow.”
“This partnership with mplcontact will allow us to ensure that GolfNow is continuing to meet the needs of our golfers in the UK and Ireland,” said Brian Smith, VP International Sales & Support for GolfNow. “Working alongside mplcontact will allow GolfNow the opportunity to enhance the entire customer service experience for GolfNow in Europe as we continue to help grow the game.”
Using leading-edge technology, GolfNow offers golfers more ways to stay connected to their favorite courses and tee times through the web, e-mail and mobile devices. Founded in 2001, GolfNow has expanded to more than 80 markets worldwide, providing tee-time access to more than 5,000 courses for nearly 2 million registered users. GolfNow is part of the suite of digital businesses managed by Golf Channel, which is seen in more than 120 million homes worldwide through cable, satellite and wireless companies. For more information, go to GolfNow.com and GolfChannel.com.
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