mplcontact provides customer service solution for financial services specialist
mplcontact is pleased to have been chosen by Moorfields Corporate Recovery to provide a customer service solution for one of its high profile clients. Moorfields is one of the UK’s leading independent firms of restructuring and insolvency specialists with offices in London delivering solutions in finance, recovery and risk management. As the administrators for Blockbusters, they recognised that the announcement and media coverage of store closures would generate high volumes of enquiries from Blockbuster’s customers.
mplcontact was selected to design and deliver a highly professional solution to manage calls relating to over 30,000 refunds issued to customers for goods and services not received.
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