mplcontact provides call handling and customer service support for Cambridge Corn Exchange
mplcontact is pleased to announce that it has been selected as the preferred supplier of call handling support for Cambridge City Council’s Corn Exchange Box Office.
The Council were seeking a cost effective service with the flexibility to manage peaks in demand prompted by the wide variety of events taking place at their popular venues. mplcontact has nearly two decades’ experience supporting organisations of all sizes with their customer service requirements and it is this experience that has shaped the design and implementation of the outsourced service.
Encompassing ticket and payment enquiries, promoter support and information requests for all events across Cambridge including the internationally renowned Folk Festival, the mplcontact customer service facility is available to handle enquiries on a 24/7 basis with live agents handling all calls round the clock.
Call us on 0800 0931 830 with any queries or email [email protected] for any extra information.