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Developments in technology means that customer service has evolved from simply in store and phone support, to customers being able to email and use social media to chat to the customer service team.
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If your call centre makes outbound calls, it is essential to comply with Ofcom’s updated guidelines. These guidelines have been updated to reduce the number of silent or abandoned calls received by the public, which can lead to worry or anxiety in some cases
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At the centre of every business is the customer. While many businesses engage with outsourced customer service providers to reduce overheads and streamline their customer service provisions, many face challenges if the third party is unable to provide the same level of customer service that is expected from the organisation.
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AI has been widely discussed as a threat to human jobs for almost five decades, but we’re here to tell you; have no fear. AI can be a saving grace for contact centres. It can offer customers an ideal combination of relatable human interaction with the enhancement and reliability of service that this technology can offer.
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