Outsourcing

Streamline your business and concentrate on your core competencies

mplcontact have helped businesses to grow for more than twenty years, by taking over tasks such as your phone services and communication, allowing you to focus on other things. By getting to know your team and your services, mplcontact will merge with your team to become your contact centre, working as a part of your team and handling all aspects of communication.

Outsource your contact centre to our professional, expert and high quality team.  Looking after customers is what we do and you will be safe in our hands. Have complete peace of mind and save yourself time and money.

By outsourcing your contact centre, it allows you to focus on running your business.  There are many benefits to utilising our specialist team instead of operating your own centre:-

  • Working with mplcontact will remove all concerns about managing staff, space, facilities and technologies – just use ours instead.
  • There is no need to outlay an investment in contact centre technology – we have done that for you.
  • It is cost effective and the flexible staffing models allow you to maximise your profitability.
  • It will give you peace of mind that we have disaster recovery plans in place – so you don’t need to worry.
  • We are customer experience experts – ensuring your prospects and customers receive the perfect customer journey.
  • We operate best practice procedures in a call centre environment so you benefit from expert and robust:-
    • Reporting
    • Telephony
    • Resource planning
    • Quality management
    • Staff training
  • Professional and reliable customer contact every time

If there are any services that you need help with, or would like to pass our way, please contact us and we’ll do our best to help you find a solution.

If you are considering an outsourced call centre solution, please contact Siobhain on 0800 0835 159.