Are you frustrating your customers or losing them to your competition?
It doesn’t take much to lose a customer, and it only takes one bad experience to make them leave. If they can’t get through to you on the phone, it can be just as bad as not being able to solve their problem.
Do you operate 24/7? We do. We can handle your out of hours calls to the high standards your customers expect. Never miss a call, never miss an order. Keep your customers happy and coming back for more.
mplcontact are your 24 hour contact centre partner. We blend into your team so that your customers are completely taken care of and you can focus on other aspects of your business.
Our call centre is staffed 24 hours a day, 7 days a week so that yours doesn’t have to be. Switch your calls to us overnight and enjoy the benefits of delivering an out of hours customer service experience:
- Be available for your customers whenever they want to be in touch – great service
- Never miss an enquiry or an order – maximise your profitability
- Excellent customer experience meaning happy customers
- International follow the sun model so you can extend your product / service offer globally
- Flattening out day time call volumes – making things easier 9-5pm
- Increasing the range of ways your customers can communicate with you – we are fully multi media
- Increased competitive advantage – if you are open 24/7 there is no need for your customers to look elsewhere.
- Professional and reliable customer contact every time
Let us maximise your profits and allow you to grow your company by reducing your current workload.