Solutions

Outsource. Overflow. Out of hours.

Imagine never missing a call and never missing an order again.  

We can turn this thought into a reality. mplcontact work closely with your team, working alongside your existing call centre staff to enhance the experience that your customers receive. We’ll make up your numbers when times are harder, and blend into your own company, helping you to achieve more in your day.

We provide a seamless service so that your customers can contact you 24 hours a day, seven days a week. Providing excellent customer service is what we do and is what we have done for more than two decades.

Are you struggling to focus on your company’s progress? Have you got too many things happening at once? Would you like extra time to develop your business?

mplcontact have the solution for you; we can take the strain when you are too busy, or if you prefer then you can outsource your entire call centre to us, buying you some valuable time.

You don’t need to worry about the latest technology, staffing up for the peaks or training staff.  

We have everything that you could need in-house when it comes to gadgetry and technology programs. We are experts in handling calls, email and webchats for your customers, and have developed our own training processes to ensure that your communication is handled smoothly and effectively.

Whether you want to outsource all of your call centre operations or just some of them, to help give you more flexibility and greater availability, we can help. Our job is to look after your customers. Is that something that could help out your company?

Different services that we offer include:

If you are considering an outsourced call centre solution, please contact Siobhain on
0800 0835 159.