mplcontact provides a personal and efficient telephone answering and messaging service to ensure you never miss a call when you are busy, out at meetings or the office has closed for the day.
Whether you need day time support to cover you for lunchtimes and meetings, out of hours or just for when you’re on other calls, you can simply divert your calls to a dedicated number in our call centre and our agents will answer them on your behalf.
mplcontact’s pay-as-you-go services include:
- Virtual reception support
- Telephone answering and messaging
- Overflow and out of hours support
- Information & brochure request lines
- Email & web contact handling
- Ordering and payment lines
We always use your company name, or any other business greeting you prefer, and carefully take your callers’ details, checking name spellings and reading back telephone numbers and email addresses to ensure accuracy.
Our agents will ascertain the nature of the call, advise the caller you are unavailable – or any other ‘holding message’ you would like us to use – and take a brief message, before politely closing the call and sending the full call details to you by email. This part of the process is automated by our contact centre technology which means messages aren’t forgotten and are never stuck on a Post It note!
Our telephone answering services are available 24 hours 7 days a week and you can choose when you divert your calls to us as we have agents available in our UK contact centres around-the-clock.
mplcontact’s telephone answering and messaging services have helped many small businesses grow by simply ensuring there is a friendly voice available to capture all your new business enquiries and customer service queries.
If you are considering an outsourced call centre solution, please contact Siobhain on
0800 0835 159.
“Being in a business that takes us away from our offices for much of the time, it’s reassuring to know that we have mplcontact backing us up. Thank you so much from all of us at On Show for the excellent and professional service that you provide for us. We’ve been with you since we first started our company in 1999 and we’ve always been impressed by mplcontact’s standard of customer service.”
Jill Storer, On Show Events