Campaign Management

mplcontact’s agents can provide you with multiple services that are specific to certain or multiple campaigns

Download the mplcontact Guide to Outsourcing for Facilities Management

mplcontact have an exceptionally organised and highly-trained team that can be assigned to specific campaigns, or multiple campaigns, providing support to companies of all sizes. It doesn’t matter if you haven’t used our services before, we can work on any campaign you supply us with.

This campaign management service can be most effective when combined with call handling, overflow services. For example, if you are planning to release a campaign that requires directing callers to a certain place or taking down details, mplcontact will work as part of your team.

Seamlessly, mplcontact will function as an extension of your company, answering each call as if inside your own offices. As well as assisting with call handling, mplcontact are available 24/7, answering campaign calls any time of day. Our team can also incorporate secure access to your back office systems, if required, giving us the ability to update jobs and inform you of any calls in real time.

We are experts in customer service and we use this knowledge to ensure that your customers are not only satisfied, but happy with the result each time they communicate with one of our agents. Our team simply becomes an extension of your own, each customer will be directed to the place most relevant to their needs and you will receive a full report of the activity.

With mplcontact, you can take the worry out of surges in both calls and customer activity, after-all, a surge should be a positive feeling and we have made it our mission to keep it that way.

Could we help you with your latest campaign? If you are considering an outsourced call centre as your solution, please contact Siobhain on 0800 0931 830.