mplcontact agents are available 24/7 to support your retail operation with general enquiries, order handling, payment collection and complex customer service management all from our network of UK contact centres
Download the mplcontact Guide to Outsourcing for Retailers
The shopper of the future is already here. They check your website, look at product reviews and customer forums, maybe visit a store and check your competitors’ prices on their smartphone while they are before they buy. And when they do buy, they expect instant customer service.
“mplcontact work quickly and effectively to create our services, ensuring all our requirements are covered. The account management and operational staff have always been highly professional and developed solutions which address the challenges inherent in operating a customer service line.”
David Butlin, Head of Direct Marketing, Gtech
So, the savvy retailer knows they have to fully integrate their stores, online presence, social media channels and their customer service to meet these customers’ demands. mplcontact can help by providing prompt, polite and professional call handling, email and web chat support for your product ordering, general enquiry and customer service lines from our network of UK contact centres and highly skilled agents.
With our 20 years’ experience of working with retailers of all shapes and sizes, when it comes to caring for retail customers we really know our onions… as well as our vacuum cleaners, silk undies, collectables, soft furnishings and shoes. Whatever your products, we’ll always give your customers the best experience whenever and however they want to reach you.
- 24/7 on demand live call handling services
- Well-trained, long-serving UK agents
- Order handling and product support lines
- Complex customer service management
- Cross-sell & up-sell services
We can set up a customer service facility incorporating ordering and payments, secure access to your systems for stock level checks and delivery schedules, appointment booking for service and sales appointments and respond to enquiries or issues raised by email or web chat as well by telephone.
Our reporting on contacts handled, the outcomes, orders placed, up-sells made, appointments booked can be as comprehensive as you wish. We can report on any and all aspects of the contact we receive in our centres at intervals defined by you so that you can see for yourself when the busiest times are and which products and channels generate most interest. Our reporting can also show the FAQs our agents are using the most so you can monitor potential product issues.
Take a look at some of our clients and how we are supporting their businesses or click on some of the images above to read about our retail sector experience.
Contact us on 0800 0835 159 today.