mplcontact supports Viking Cruises with a 24/7 call handling solution for their customer enquiry and brochure request line. We also handle any fluctuating seasonal call volumes that are driven by their extensive advertising campaigns, across all media, including TV and press.
The mplcontact team have extensive training in handling data that comes in from specific campaigns, helping companies to keep on track with their results during fluctuations in their communication.
Never miss a call, never feel overwhelmed. mplcontact supports companies from all over the UK and beyond.
Viking Cruises offers both river cruises and ocean cruises through two product lines. A global corporation is headquartered in the United States and with main operational headquarters in Basel, Switzerland, the company was established in 1997 by a Scandinavian and Dutch consortium. The company has grown excessively over this time and mplcontact are very proud to offer our services to them.
Whether on river or ocean cruises, Viking Cruises offers trips that are destination-focused and carefully crafted with a mix of cosmopolitan and smaller ports of interest. These cruises also offer shore excursions by local guides, where you can sample regional foods, and privileged access for in-depth exploration of the destinations. It offers people a once-in-a-lifetime experience that is popular with people of all ages.
All Viking cruises bring history and culture to life through onboard language classes; hands-on cooking demonstrations and classes; and local entertainment to complement shore excursions. Their customers always have great things to say about them and now, thanks to mplcontact, their customers never have to wait for their customer service; they have 24 hour support from a dedicated team of customer service professionals.