Legal & General

mplcontact provides 24/7 call centre service supporting a range of Legal & General’s products and services including general product enquiries and claims. mplcontact’s agents are tasked with identifying each callers’ issue, following defined processes and ensuring the appropriate team is notified with detail, all of which is enabled and automated by a bespoke call handling application

Image of L & G logoEstablished over 175 years ago, Legal & General are recognised by three of the world’s leading independent rating agencies for their financial strength and their investment business is one of the biggest in the UK, standing at £452 billion worldwide (31st December 2013).

 

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