Overflow

A seamless overflow service that keeps your customers well looked after and happy

Our team of customer service experts have years of experience in handling and directing calls as smoothly as that of your own team. With a service that is 24/7, you can be sure that you’ll never miss a call from one of your customers or a prospective customer either. We’ll be here for you regardless of weather conditions, regardless of time of day and regardless of holiday season.

By following your instructions directly, mplcontact will seamlessly give your customers the same experience that they would expect to receive from your company.

Calls can be handled with a helpful service in any way you would like, would you like complaints to be resolved? Would you like customer’s questioned to be answered? Would you like our agents to record sign-up details or other information?

We build a real relationship with your customers, by complementing your own internal processes and ensuring your customers are well looked after. Whatever your customers need, mplcontact will give them an accurate and effective solution, not only enhancing your reputation but improving your customer service.

Never miss an important call again.

Working with mplcontact means that you have back up cover if your own staff are sick, delayed or if you suffer a technical glitch. We also offer numerous other services such as campaign specific outsourcing work, as an out-of-hours extension of your team and email/social media responses too.

Can we help you to streamline your services and run a 24/7 operation? We can save you time and money with an overflow service that has helped many companies across the entire range of industry sectors.

If you would like to have a chat about how we can handle your overflow calls, please contact Siobhain on 0800 0835 159.