A team of external specialists, without the overheads
mplcontact are experts at customer service and have more than twenty years of experience dealing with outsourced services such as overflow calls and being there for your out-of-hours needs. Experience the benefit of never having closed doors, never missing a call and never upsetting your customers.
It’s sometimes too easy to forget that it doesn’t take much to lose a customer forever, a single bad experience, such as not having their call answered means they won’t think twice about leaving you for a competitor.
By outsourcing your communications, you can have peace of mind that you never miss a call or potential customer, while also freeing up your own time to work on other aspects of your company.
We’ll get to know your business and fully understand each of your services, so that we can seamlessly merge with your company, handling all aspects of your communication to our highest ability. We have looked after the customers of many companies, of all different sizes, saving them time and money.
As well as simply answering the phone or replying to communication on multiple channels, our highly qualified team can also learn your processes and handle calls to follow your own routine. If there’s a specific campaign, for example, that requires directing customers to different places or taking down their personal details, our team will have no problem setting that up for you.
There are multiple benefits for outsourcing your communication to mplcontact:
- No need to worry about excess facilities or technology, we have everything you need.
- No need for extra investments into call centre departments, simply use ours.
- Our flexible staffing models make it very cost effective to outsource to us.
- We have disaster recovery plans in place, to increase reliability.
- We have customer service experience, ensuring your customers are delighted.