Out of hours

Are you frustrating your customers or losing them to your competition when 5 o’clock arrives?

It doesn’t take much to lose a customer, and it only takes one bad experience to make them leave. If they can’t get through to you on the phone, it can be just as bad as not being able to solve their problem.

Do you close your doors at 5pm? So do many other companies, just think about the number of people you are cutting out if you stop answering the phone when people are finally able to contact you.

We operate 24/7, which means that we can handle all of your out of hours calls to the high standards your customers expect. Never miss a call, never miss an order. Keep your customers happy and keep them coming back for more.

mplcontact can be your 24-hour contact centre partner, blending into your team so that your customers are completely taken care of and allowing you to focus on other important aspects of your business.

Our call centre is staffed 24 hours a day, 7 days a week so that yours doesn’t have to be.

Switch your calls to us overnight and enjoy the benefits of delivering an out of hours customer service experience: –

  • Be available for your customers whenever they want to be in touch – great service
  • Never miss an enquiry or an order – maximise your profitability
  • Excellent customer experience – happy customers
  • International follow the sun model so you can extend your product / service offer globally
  • Flatten out day time call volumes – making things easier 9-5pm
  • Increase the range of ways your customers can communicate with you – we are fully multi media
  • Increased competitive advantage – if you are open 24/7 there is no need for your customers to look elsewhere
  • Professional and reliable customer contact, every time

If you would like us to help you deliver a 24/7 out-of-hours service for your customers, please contact Siobhain for an initial chat on 0800 0931 830.