Call Handling

Imagine if your business could never disappoint a customer or miss an order again…

mplcontact can help turn this into a reality.

We provide a seamless call handling service, where we work closely with your team to enhance your current customer experience. We can be there for you when you experience an increase of calls, need support during seasonal peaks or during staff absences – we expertly blend into your own company, helping you achieve more in your day.

Would you like more time to grow your business?

We have the solution for you…

Providing exceptional customer service and call handling support is what we do. We can be there for your customers 24 hours a day, seven days a week, taking the strain during busy periods. You can even outsource all your call handling to us if you prefer, providing you with more time to focus on other areas of your business.

No need to worry about having the latest technology, training your staff or hiring extra employees for season peaks – mplcontact have all the latest software programmes and qualified staff in house so we can expertly handle your calls. We have even developed our own training processes to ensure every single call is handled effectively and with due care.

Whether you want to outsource all of your call handling operations to us to provide a greater customer experience or just some of them to give you more flexibility, we can help. Our job is to look after your customers.

Our services include:

If you are looking to outsource your call handling and wish to discuss the best solution for your business, please contact Siobhain on 0800 0931 830.