mplcontact provides call handling services to SMEs to support their growing business
What do we do?
We started off as a small business providing outsourced call centre services to other small and growing businesses so we know how important it us for you to stay in touch with your customers. Now we are one of the UK’s leading provider of outsourced contact centre solutions and are specialists in complex customer service provision, available 24 hours a day from our network of 5 UK contact centres.
Our services for growing businesses include:
- Virtual reception support
- Telephone answering and messaging
- Overflow and out of hours support
- Information & brochure request lines
- Email & web contact handling
- Ordering and payment lines
Who do we do it for?
Our outsourced call centre services are used by businesses who need day-to-day overflow call handling support, enquiry and product order lines and even call-out services for the products they sell and service so they can be sure their customers always receive a prompt, polite and professional response.
Businesses also use mplcontact for help with call answering, email and web contact handling just during their very busy times of day, when seasonal trends cause spikes in call traffic or if they have launched a new product and the media coverage has generated lots of interest. However and whenever they use us, our services mean they can get on with their core business activities.
See a small selection of our clients – large and small – that we work for and read their stories. Or click on the logos on this page to read more.
“Being in a business that takes us away from our offices for much of the time, it’s reassuring to know that we have mplcontact backing us up. Thank you so much from all of us at On Show for the excellent and professional service that you provide for us. We’ve been with you since we first started our company in 1999 and we’ve always been impressed by mplcontact’s standard of customer service.”
Jill Storer, On Show Events
Setting up your service
Even if it is the first time you have worked with a contact centre services provider, and however simple, complex or urgent your requirement, our friendly, knowledgeable team will work closely with you to fully understand your business and customer needs.
Your contact in our Client Services team will guide you through setting up the service from defining any businesses processes, agreeing a ‘script’ our agents will use, helping you with the details of diverting your calls through to deciding how and when to send your messages.
Our training team will select and train the most appropriately skilled and experienced agents from our bureau to work for you so that the service we provide always supports your business and customers.
Need more information? Take a look at the mplcontact Guide to Outsourcing.
Contact us on 0800 0835 159 today.