Out of hours

Does your office have a closing time? Ours doesn’t.

It doesn’t take much for a customer to leave and head towards a competitor.

Are you disappointing your customers by not answering the phone when they call? It no longer has to be that way…

mplcontact specialise in working around your company hours, so that you never have to worry about missing out on a business opportunity ever again. If they can’t get through to you on the phone, it can be just as bad as not being able to solve their problem.

By operating our services 24/7, we are able to handle all of your out of hours calls to the high standards that your customers are used to. Wouldn’t it be great to have complete peace of mind that your customers are being taken care of, leaving you time to focus on other aspects of your business.

As well as offering an out-of-hours service, we can also offer services such as forwarding calls to the most relevant place, or working on specific campaigns that include taking down details or solving issues. We can become a part of your team and handle the calls in the exact same way that you would.

The major benefits of having mplcontact take over your out-of-hours enquiries include:

  • Be available when your customers are – be convenient
  • Don’t miss those important customer call – be reliable
  • Improve your customer experience – have happier customers
  • Flatten out day time call volumes – avoid struggling at peak times
  • Extend your communication channels – be more accessible
  • Increased competitive advantage – your customers won’t need to look elsewhere
  • Professional customer contact – improving your reputation

If you would like us to help you deliver a 24/7 out-of-hours service for your customers, please contact Siobhain for an initial chat on 0800 0931 830.