Rachael, Author at MPL Contact - Page 2 of 14 Rachael, Author at MPL Contact - Page 2 of 14
April 14, 2017

How Will Artificial Intelligence Work with Your Contact Centre Agents?

March 27, 2017

Why Will 47% of Callers Hang up If They Hear ‘Your Call Is Valuable to Us’?

February 27, 2017

5 Ways You Shouldn’t Be Monitoring Call Quality

January 30, 2017

Is Your Contact Centre Ready for an Emergency?

January 17, 2017

5 Tips to Keep Your Contact Centre Agents Motivated

December 19, 2016

Trends That Will Shape the Contact Centre Industry in 2017

November 30, 2016

7 Key Principles for Enabling the Customer Journey Within Your Contact Centre

November 16, 2016

4 Customer Service Trend Predictions for 2017

October 26, 2016

5 Tips for Managing Your Contact Centre Workforce Better