Author: Amanda Byart

Online businesses winning at customer service

In a recently conducted survey, online-only retailers outscored those high street stores. Online businesses are the ones winning at customer service…

Continue Reading ...

6 things you shouldn’t be doing when writing your call scripts

Here are 6 thing you shouldn’t be doing when writing your call scripts…

Continue Reading ...

Over 50% of millennials will leave a company because of bad customer service

A recent report has found that those over 50% of people born either in the 1980’s or 1990’s will cancel their subscriptions and contracts with companies due to bad customer service.

Continue Reading ...
Image of multimedia contact

How to handle email customer service in retail

Customers want to be able to get a response whatever way they contact you. A quick and efficient response is what will make you stand out among your competitors. Here are 5 ways to improve your email customer service.

Continue Reading ...

6 tips for customer service from mplcontact

Customer service is important to any company and can influence their perception of your brand – here are 6 ways to improving your customer service.

Continue Reading ...

45% of British customers are happy to hold on the phone

According to the latest study conducted by global research consultancy TNS, 45% of customers are happy to hold on the phone to businesses.

Continue Reading ...

How to measure customer service in your contact centre

It is important that customer service is constantly measured to ensure quality remains high. Here is how to measure customer service in your contact centre.

Continue Reading ...

4 advantages of outsourcing business support

There are a number of advantages of outsourcing business support. To help you grow your business, you need call handling solutions.

Continue Reading ...
Image of shopping bags

British customer complaints double in 12 months

According to reports in the Guardian recently, the number of consumer complaints doubled last year to more than 66 million.

Continue Reading ...

4 questions to ask your potential call centre supplier

When you are looking for the right provider for call handling, here are the 4 questions you should ask your potential call centre supplier.

Continue Reading ...

5 tips to motivating your call centre staff

Staff that are motivated at work are more likely to work harder and provide you with better results. By keeping your workforce happy, you will also keep your customers happy. Here are 5 tips to motivating your call centre staff.

Continue Reading ...

How social media can enhance your customer service reputation 

Many customers will turn to social media to vent their frustration for poor customer service. However, they also use it to praise great customer service too

Continue Reading ...