Cleo started her career with Mpl Contact in 2002, working as a Contact Centre Advisor. With excellent communication skills and a strong aptitude for team building, Cleo was appointed Training Officer in 2004 and went on to become Training Manager in 2011, managing a team of Training Advisors and Quality Assessors. The role of Cleo and her team impacts upon every step of a Client’s journey with Mpl, from inception, through the development and deployment of a solution, to contact performance monitoring and regular refresher training on established solutions. The thing Cleo enjoys most in her role is meeting new Clients; the buzz of bringing on board a new solution – and often new ways of working – gaining a good insight and understanding of a Client’s business and bringing that knowledge back into our contact centre.
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