Expert local call handling services for your business
Choose the experts.
Voted the best company to work for as this year’s North Down Business Awards, our team at mplcontact Belfast are guaranteed to provide your customers with the best support possible. We are very proud to have been recognised for our hard work and high skillset.
By outsourcing your call handling locally to mplcontact Belfast, we can ensure your customers will receive professional assistance 24 hours a day, 7 days a week. Through training, our staff to work to your own regulations, we can help you to maintain your strong customer relationships, and to even build new ones.
Never miss a call again.
We also assist companies of every size. So whether you are an SME, or large corporate organisation, mplcontact will work closely with you to ensure we meet the exact requirements of your business and customer needs.
Highly skilled. High Quality.
Working alongside your workforce, our team of highly skilled customer service professionals will effectively represent your business, making sure your customers, and you, receive a high quality service. From simply using us for overflow calls during busy periods, holidays or weekend cover, to outsourcing your customer services completely, our call handling services are here when you need us.
Mplcontact Belfast’s customer services solutions include:
- Customer service helpdesk
- Call out & escalation services
- Product & service support lines
- Dedicated order lines
- Service & resource scheduling
- Lone worker support
- Cross-sell & up-sell campaigns
- Outbound customer surveys
If you’d like to have a quick chat over coffee to discuss your current or future requirements for call handling and contact centre services, please get in touch by calling 0800 083 5159 or email firstname.lastname@example.org. We’d be more than happy to help.